I always use Hertz for car rental because I rarely hear any complaint from them. Last week, I rented once from budget due to Delta airline promotion. Although, I declined fuel options at my budget online profile, the counter guy still tricked me to initial next to fuel option, which I agree to buy a full tank of gas at a fixed price and no need to fill the tank at return. However, if u did not use the full tank, u still got charge for full tank price.
I did not pay attention when pick the car, but found out when I returned my car, I noticed on my receipt says"fuel option-yes." I went to its counter and told them this, they apologized and refund the fuel amount.
I have heard this before, so be careful when u sign something at the time of rental.
I probably will not rent from them again since hertz had been so good for past few years and no one ever asked me to sign anything with Hertz Gold.